Remote Support
Live Remote Assistance
With Northern’s live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
A member of our support team will talk with you first to determine the nature of the problem. You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Continue button to initiate the screen-sharing session. Please ensure you have read the Remote Desktop Support Agreement information before initiating remote support access.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Northern Oklahoma College’s Remote Desktop Support Agreement
Notice to User: After review of this information, you can either accept and continue the installation, or decline. By installing this software, you accept all the terms and conditions of this agreement. Please carefully read the terms and conditions of this agreement. Your click of the button “Continue” link is a symbol of your agreement. If you do not agree to all the terms of this agreement, close this page.
IMPORTANT – READ CAREFULLY
Authorization – By downloading, installing, accessing or using GoToAssist, you agree that you are receiving NOC support services and remote PC support from a person who is authorized by Northern to use the software (VIEW authorized support staff).
WARNING – By downloading or installing GoToAssist, you will permit NOC support staff to remotely access your workstation or PC.
You are responsible for the following:
1. Ensuring that the person accessing your computer has authorization to do so
2. Confidentiality and the securing of your data, software, and hardware
You agree that NOC is NOT responsible for the following:
1. Access by third parties, with or without your authorization, to your data, software, or hardware
2. Exploitations of security gaps, weakness, or flaws (whether known or unknown) that may exist in GoToAssist or the equipment used to provide the hosting services
No Warranty / Limitation of Liability for Personal Computers – NOC is not responsible for bad memory, failure of hard drives, power supplies, motherboards, or any other hardware failures that may occur under normal use while machines are being remotely controlled. We are also not responsible for any data loss, although we will attempt to minimize the chance that data loss will occur.